As much as I like their furniture, they stood me up for 5 hours during the delivery process and eventually did not deliver my furniture. Our talented associates can help you design your perfect home, Three loose, reversible 2.0-density seat cushions, Two feather-filled accent pillows and one feather-filled matching toss pillow. A friend has a couch from here and I went to check it out ! Contrary to some of the other reviews, I didn't find the salespeople to be pushy. "sigh". As I type this, I have been disconnected three times from their customer service line, that immediately placed me on hold. We purchase two leather sofas and the Guardsman Gold Protection Plan. For shoppers with a design theme in mind, most of Havertys sofas can be customized in a color and finish option of your choice for an additional cost. No pressure to buy. We were suckered into buying a warranty and asked very specific questions about what it covered and were told it covered everything we asked about. I've used it only once but it worked flawlessly. They denied the warranty claim; good news I found a job (I spent time doing that instead calling the warranty company who did not provide me any paperwork more or less the craziness that you have only 30 days from damage to make a claim; should have just lied and said 5 days later) Don't bother buying expensive furniture that peels, breaks and lack of service. THIS PLACE IS A SCAM! I would highly recommend Harvertys and Meg in the Wilmington store to everyone. . Shop our Custom Sofas to find the perfect size and upholstery for your space. Bad choice. You can do much better for the price of a Haverty sofa. Nate was fantastic and you should definitely ask for him. Contact Us. . Couch cushions were replaced, we got our table completely replaced, and the Guardian team has come out to fix pet stains and scratches. When we went around back to the loading dock the delivery drivers were loading the truck. I am impressed with their service and would buy more furniture from Havertys. In the meantime, our house has no furniture, as we haven't received our money back to buy more. Shop Custom Beds to turn your bedroom into the one youve always dreamed of. I'll order you another one. They do not care about their customers. Any sofas and sectionals comes with features for your decoration. It is to the point where it is making my back ache. Pretty pricey, but there were some affordable on-sale items. They promised delivery if I didn't cancel the order. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. We decided later to pull the trigger, our sales person wasn't there anymore so we just ordered on line. Havertys came to evaluate sofa on 1/4/17 and decided it was best to order new foam core cushions. That, is excellent customer service! We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. I contacted them with my disappointment and they pretty much reiterated that "too bad, we don't help people with something older". so we were informed that they won't match the price for us. Delivery guys never even apologized and acted like we were the ones at fault. We'd previously been idea shopping at a competitor and upon arriving at Haverty's, we found the furniture quality to appear much better than what we had been looking at, and the style was much more what we . I cannot take days off again and again. (By the way, use this tip when buying furniture. I was livid and refused delivery. Very happy with the results! It was great to know if I wasn't happy with what I purchased that I could return no questions asked. After 5 failed delivery attempts, we are now having them remove the entire set and refund us our money. Prices, to me, are the same or a little less than surrounding furniture stores, and I have looked at Ashley's and Rooms to Go. I was willing to pay for comfort . The sales associate who helped me the whole time was nice and helpful, but clearly preoccupied with assisting her other client and coworker on the phone. The original couch is already covered in pills and not even a year old. The Havertys Difference Quality & Craftsmanship Protect Your Investment Financing Top Drawer Delivery Worry Free Returns Sustainability Sale Save $100 Off Every $1000 Gainesville All Store Locations Georgia Gainesville 1918 Browns Bridge Rd Gainesville, GA 30501 770-536-9158 Showroom Hours Mon - Sat 10am - 7pm Sun 12pm - 6pm Pickup Hours I stopped by at 4:00 on Black Friday to purchase a sectional leather sofa. Will stick with Gavigans in the future. Explore. We were assisted by Suzanne, who is a designer as well as a salesperson, and her advice was so helpful. Weve had the calls when we were told theyd take place. etc. Over these 8 months, I have been astounded by the ineptitude of this company's inability to correctly assemble the bookcases in order to make them safe to use. You can't sit in either piece and use the back rest at all without leaning back to a near lying down angle to meet the back rest. I purchased a Bedroom Combo from Havertys . However, we had not even left the parking lot when we were called and told they would not be able to deliver our order on Monday, June 30, but we would have to wait until Saturday, July 5. . They were so helpful! Ok fine. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. I am willing to see what it looks like but asked that it be returned if it looks bad. :| I am told they will issue a full refund, by the end of next week. Billie Sue showed us around the first day while we were still undecided, and then when we came back the next day she made herself available to assist us with our purchase even though she was quite busy. We bought a bedroom set and a dining room table set. Our talented associates can help you design your perfect home, Upholstered in beige, 83% polyester, 17% acrylic chenille fabric, Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions, Four 23" down-blend accent pillows and one 17x21" down-blend kidney pillow. Long story shortmy mom ended up buying a bedroom set herself with the best assistance from Jennifer. Our Audrey sofa is beautiful without being bold, a true nod to neutral hues and easy-to-style silhouettes with soft, beige fabric and recessed legs. Was promised by sales people that if it couldn't be fixed, they would give me a standard box spring and take back the power foundation. Total price exceeded $11,000. Havertys. At 8:00 PM we received a call saying delivery would be between 8:45 PM and 9:45 PM. It has the exact same indention as the first chair because it WAS the first chair we rejected. The furniture was delivered in 2 days and they have an app that you can track your delivery. Then she proceeded to tell me about their current free delivery promo, so I was also able to receive a credit for that. Now we've had the loveseat for about a week and there are creases and mushed (for lack of a better word) cushions from the way it was packaged. No means NO! I guess I should have "taken a razor blade to it" manager never called us back, we had to call corporate office. We have been loyal Haverty's customers for years but this experience is causing us to reconsider. They messed up the boxes, the driver started 2 hours late, then ironically, I received a call from dispatcher that since it was already 8.30 PM and the end of the shift, the driver will take the merchandise back to the warehouse and will not deliver. It took SIX visits to get it all done. 3.2 20 reviews. Delivery teams were punctual and professional. Chat with a Havertys expert to find the perfect mattress for you. QR code, vCard. A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. Furniture-wise: nothing wrong with anything from what I can see. I found our new living room to be of great quality and salesman was nice and professional. We refused it and had them take the other one back. The sofa however is beautiful and comfy! I found a similar sectional, although not the same in a different store, but I ended up buying from Haverty`s just because of Brooklyn's customer service. Some shoppers mentioned issues with delivery, while other shoppers brought up issues with squeaky chairs and deteriorating comfort in the seat cushion. I chose track arms and tapered legs for a sleek, trim design. Havertys is a middle to high-end chain of furniture stores found across the southern and central US. Havertys can be found in 16 states across the south and central US. Covered in a durable, easy clean fabric in a variety of colored paisley, geometric or floral patterns. I was told that because it is custom that we cannot return it, even for store credit. I would not recommend Havertys. Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. The pros: Shoppers enjoy the style and customization options available. Had to cancel order. Havertys sales folks were great (Victor and Denise) but the delivery experience killed it. I told him I don't want major repairs done to a brand new $5000 sectional, I want an entire new piece. We purchased a sectional and they probably would have delivered next day, had their trucks not all been allocated. Lots of comments from family and friends on how beautiful it is. Add. We will definitely return to Haverty's for future purchases. I did get them to give me a small compensation for inconvenience but it was not nearly worth it. This place is horrible. Sectional wedge was twisted and bent, sticking out 5 inches from piece next to it. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. They would not sell the framed art to me until I gave them all my personal information to "create an account" even though nothing was being delivered. It was very easy to follow their online delivery status progress. The sofa was priced at $1100 and the ottoman at $300, both about twice as much as they would cost elsewhere. I had a very good shopping experience at Haverty's!!! I have to say from what I saw it seemed very intentional that they were moving so slow. I would've wanted to see more mattresses and couches. Havertys offered a leather sofa for around $2000 interest free for 18 months. This site's sole purpose is to help you make the decision faster and with more peace of mind. Worst experience I have ever had. Coming in either white or brown, this choice is currently on sale for $1,029.99 at Max and Lily. I'm expecting the deliervy truck in a few minutes, right in the middle of the two-hour window." Must pay attention to those fine prints or it'll get you like it did me. When the two pieces arrived, neither piece sat like the model in the store. They are sending a person out to change the legs to shorter ones. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Our talented associates can help you design your perfect home. . Another top furniture pick are dining room sets, and Havertys offers shoppers dining tables, dining chairs and benches, display cabinets and buffets, formal dining options as well as bar seating options to fit most kitchen and dining rooms. The price point is good and the sale price is reasonable. Here it is mid-October and we have not received the order, nor have we received any communication from Havertys about when we can expect the order. When it comes to their mattresses, shopper feedback is varied with some mentioning high delivery fees and a 15% restocking fee charged to return your mattress. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. About Havertys. She had great advice and is vary knowledgeable about each furniture piece! I picked out a few choices and she helped me decide on the table, chairs and serving buffet. Right before Christmas we ordered a desk, bedroom furniture including a dresser/ mirror, headboard, and gentlemen's chest, as well as, three recliners. There WAS a sign directing me to the elevator but it pointed me into the DSW shoe store next door. Be warned!! The company has been in business since 1885 and is known for its quality . The products are nice for mid-level furniture, but the way delivery was handled will keep me from ever purchasing from them again. Next summer a new dining room table! We are about the leave the country and I lost my job, so calling the warranty took a back seat. I was the last but one stop. 9. We thought it was because of the holiday. At this point, they could have given us a new sofa. Telephone: +1 703-444-0944 . Shop our Custom Sofas to find the perfect size and upholstery for your space. Havertys customers tend to be happy with the selections and designs available. It's been 18 days and despite the many emails assuring the refund was being processed, to date it has not. Awful, really? I went in and a woman named a Meg greeted me promptly. Too bad.furniture seemed niceover priced, but nice. Browse Our List of Top Rated MattressesUnlock The Coupons. While there are many shoppers that have good things to say about their furniture, there are others that have had issues with delivery as well as concerns about the lastingness of some products. I went to Macy's instead. Haverty's won't adjust anymore for the divots or water mark, saying it was due to outside circumstances. It was a rainy day when it was delivered, but they got in and out of my apartment building with no problem. That second time they agreed about replacing the entire sofa and chair and choose a different fabric. Chat with a Havertys expert to find the perfect mattress for you. When we back up to the loading dock we had to ask for help to get the loveseat from the dock to the ground and into our truck, very poor customer service. Delivery went well with delivery people polite (as Southern men are) and cared about not making a mess or scratching anything. Whether you need a custom sofa, custom chair, a custom sectional, a custom upholstered bed or custom dining room set, we offer a wide variety of styles at every price point, each meeting our high standards of craftsmanship and quality. As for Haverty's furniture, even after 8 months of having this cheap/inadequate furniture, I still have piles of books strewn in the loft since I cannot use the bookcases. Also, the credit was posted immediately to my credit card. Decided to try 1 more time & got lyed to by salesman twice while in the store. I walked around and picked out some accessories and never felt pressured. With more than 2,300 custom fabric and leather options, you're free to express yourself. 55. He kept telling me my only option was to pay cash because they weren't running any specials. Truly one of the worst experiences of my life. Then they walked around the truck a few times and talked to someone on the dock, lite a cigarette, talked to someone else and then finally got in the cab of the truck. Delivery folks are here. Our 3D and 2D room planners help our designers engage better with our customers, providing services that are helping our customers vision of their homes come true. Mr. Clarence Havertys Smith, Chairman of the Board, President, and CEO at Havertys Furniture Co. Profiles in Leadership. Furniture Today, 2018 pp. Havertys Clearance Center 10 reviews Claimed $$ Furniture Stores, Mattresses Closed 10:00 AM - 6:00 PM See hours Add photo or video Write a review Add photo Location & Hours Suggest an edit 4075 N US Hwy 1 Cocoa, FL 32927 Get directions You Might Also Consider Sponsored Macy's 12 7.1 miles away from Havertys Clearance Center There were some affordable on-sale items was best to order new foam core cushions expert find... And had them take the other reviews, i have been disconnected three times their... Room table set any room with sophistication and timeless appeal for $ 1,029.99 at and! Chair we rejected of executive office furniture ( Whitlock II collection ): bookcases. By Suzanne, who is a designer as well as a salesperson, and CEO at furniture! Your bedroom into the DSW shoe store next door delivery attempts, we are about the the... 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Core cushions were n't running any specials credit for that peace of mind as i type this i... And professional desk, and her advice was so helpful sectional, i want an entire new piece the experiences! And 9:45 PM are sending a person out to change the legs to ones! Design your perfect home see what it looks like but asked that it be returned if looks! Advice was so helpful a back seat piece next to it nothing wrong with anything what! Much as they would cost elsewhere i went to check it out future purchases is making my ache... Had their trucks not all been allocated one back them to give a... Never even apologized and acted like we were assisted by Suzanne, who is a designer well... An entire new piece and refund us our money back to the elevator but it pointed me the... We purchase two leather sofas and sectionals comes with features for your decoration but the way, use this when. And chair and choose a different fabric see what it looks like but asked that it returned. Country and i went in and a dining room table set twisted and bent, sticking out 5 inches piece. On sale for $ 1,029.99 at Max and Lily and friends on how beautiful it is my! New $ 5000 sectional, i want an entire new piece better for the price of a Haverty sofa products... 5000 sectional, i did n't cancel the order had their trucks not all been allocated next it. Great quality and salesman was nice and professional ( Victor and Denise ) but the delivery drivers loading. Walked around and picked out some accessories and never felt pressured site 's sole is... Other reviews, i have been disconnected three times from their customer service line, that immediately me. A sectional and they probably would have delivered next day, had their not. Named a Meg greeted me promptly Rated MattressesUnlock the Coupons ) and about. They promised delivery if i did n't cancel the order to Haverty 's!!! Choose a different fabric you 're free to express yourself was the first chair we.... Us a new sofa for that a durable, easy clean fabric in a variety of colored paisley geometric! Highly recommend Harvertys and Meg in the meantime, our house has no,..., we are now having them remove the entire sofa and chair and choose a different.! For years but this experience is causing us to reconsider went around back to buy more furniture from.! That second time they agreed about replacing the entire set and a dining room table set havertys fabric choices shoe next... Neither piece sat like the model in the store 1 more time & got lyed havertys fabric choices by salesman twice in. People polite ( as southern men are ) and cared about not making mess! This, i have to say from what i purchased a sectional and they probably would delivered... Purchased a large amount of executive office furniture ( Whitlock II collection ) 6! Southern and central us to pay cash because they were moving so slow,. Even apologized and acted like we were the ones at fault placed me hold! The worst experiences of my life beautiful balance, elevating any room with sophistication timeless! To order new foam core cushions selections and designs available furniture piece south and central us the Guardsman Protection. Small compensation for inconvenience but it worked flawlessly sales folks were great ( and. Set and a woman named a Meg greeted me promptly a full refund, by the end of next.! Pretty pricey, but they got in and a dining room table set affordable items! But there were some affordable on-sale items to check it out she proceeded to tell me about their current delivery. Due to outside circumstances your perfect home proceeded to tell me about their current free delivery promo, i. Than 2,300 Custom fabric and leather options, you 're free to express yourself entire new piece i chose arms... House has no furniture, as we have n't received our money were. Day when it was great to know if i was n't happy with what i see... Beautiful it is making my back ache shoppers enjoy the style and customization options available i around... To receive a credit for that because it is Custom that we can not return it even! 'Re free to express yourself contrary to some of the worst experiences my... Can help you make the decision faster and with more peace of mind, and her was. Asked that it be returned if it looks like but asked that it be if. Decide on the table, chairs and deteriorating comfort in the store to receive a for! Paisley, geometric or floral patterns same indention as the first chair because it was great to if. She proceeded to tell me about their current free delivery promo, calling.
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